1. Order Processing: Responsible for receiving customer orders, verifying order details to ensure product models, quantities and delivery dates are accurate.
2. Order Follow-up: Monitor order production progress, communicate with production department or suppliers to ensure timely completion and delivery.
3. Logistics Coordination: Arrange product delivery, track logistics status to ensure safe and timely delivery.
4. Inventory Monitoring: Assist in monitoring inventory levels, provide timely feedback on inventory status to avoid shortages or overstock.
5. Cross-departmental Communication: Work closely with sales, production, logistics and other relevant departments, coordinate resources from all parties to ensure smooth processes.
6. Risk Management: Identify potential risks during order execution, report promptly and assist in handling.
7. Report Preparation: Proficient in computer use, regularly prepare sales and order follow-up reports to provide decision support for management.
8. Customer Service: Answer customer inquiries about orders, handle issues during order processing, provide quality customer service.
9. Data Recording: Maintain order records and customer database, ensure all data is accurate and updated.